Having
Problems getting to the Updater?
Before doing anything else
>
check this information
Having
Problems using the Updater?
There have been a few rare
reports of
problems with the 3.6 update installer, such as a Runtime error '7' -
Out of Memory. We don't know exactly what's causing this
yet but in a few cases, these tips have helped, so try these
workarounds:
Before downloading the
installer:
- If you are unable
to access the download page after the registration form page, it is
possibly because of having disabled cookies. Make sure your browser
accepts cookies from www.thebest2d.com if you have your web browser
configured to keep tight cookie controls.
After downloading the
installer:
- You must have a legitimate, working PD Pro
v3.x installation. No demo version of 3.x. It can be an NFR (review)
copy, an upgrade to v3.0 from v2.x or a straight 3.1, 3.1a, 3.2, 3.5 or
3.6
installation or anything updated from 3.x to 3.6 with prior, legitimate
free
patches. It is also ok (we think) to still have a 2.x installation of
the free 1.2 version installaed, as long as they're in different,
separate folders and you know which one contains the 3.x installation.
During the update installation you will have an opportunity to specify
which folder to update to 3.7.
- reboot your system
- make sure no Dogwaffle session is
currently running
- do a "Disk Cleanup" on your C:
drive. Open 'My Computer' and right-click onh the C: drive to select
Properties...; then click the [Disk Cleanup] button. This should clean
out files that have been lurking in your Temp folder for a long
time. If that didn't fix it,...
- manually clean out the user-specific (local) Temp
folder. This is a folder (in Windows XP) which is found in
C:\Documents
and Settings\[user login]\Local Settings\Temp
For example, if your
login name is 'Bob' then you should find the folder in C:\Documents
and Settings\Bob\Local Settings\Temp
Please do not remove the Temp folder altogether, just the files found
in it. Note also that some files therein might be locked or protected
from deletion because they may be in use by other current processes
such as text editors, email services and other tasks which your login
sequence started. Look around, perhaps it's a good time to cleanup and
remove the junk that's been accumulating in there over the years ;-)
If that still doesn't let you do the
update, try this:
- manually clean out the system Temp
folder (in C:\WINDOWS\Temp). Don't remove the Temp folder itself, but
you could remove the files and folders inside it. Be sure however that
no
other programs are running which might possibly be using a subfolder in
Temp or a scratch file. It's best to stop other programs before
installing.
- If your anti-virus program is
suspected of interfering with the installation, disable your anti-virus
program just before getting ready to install PD Pro. Don't forget to
re-enable it thereafter.
If you still can't apply the update please contact
us
through the forum and provide details of your OS version and hardware
configuration, and exactly which version of PD Pro 3 you have. |
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